F.A.Q's

Frequently Asked Questions

Regarding your tenancy with the Nipissing District Housing Corporation

You must notify your Tenant Retention Officer of any changes to your household within 30 days of the change. 

If a household member is being added to your lease, you will be required to complete a Household Composition Form and provide proof of income and assets.

If you are removing a person from your lease, they must complete a Release of Rights Form. 

It is important to notify your Tenant Retention Officer as soon as possible if you will be away from your unit for a lengthy period of time to ensure that NDHC is aware the unit has not been abandoned. 

Your Tenant Retention Officer will discuss with you or a designated family member any tenant obligations or responsibilities while you are away from the unit. 

It is important to complete and sign a Consent Form for a designated family member who will be handling your affairs.

Notify your Tenant Retention Officer within 30 days of any changes to your income.

If you start a new job, have your employer complete an Employment Verification Form, and submit it to your Tenant Retention Officer. 

Making a reasonable effort to get along with your neighbours is greatly beneficial for all parties involved.

 

That being said, NDHC understands this may not always be possible. If a neighbour is affecting the reasonable enjoyment of your unit, you may submit a written complaint by completing a Complaint Form. Be sure to include dates, times, and details, and submit it to NDHC in person or by email.  

 

Due to privacy legislation, all complaints are confidential unless the complaint results in an application to the Landlord and Tenant Board.

You can ask NDHC to review the decision by submitting a written appeal. The appeal must be submitted within 10 business days from the date you receive notice of the decision.

Once the appeal is received, the Internal Review Committee will review the appeal and make a decision within 10 business days of receiving it.

The Committee’s final decision will be sent to you within 5 business days after the review is completed.
 

Your written appeal should be addressed to:

Nipissing District Housing Corporation

Internal Review Committee

200 McIntyre Street East

North Bay, Ontario P1B 8V6

Please note that the individuals who made the original decision will not be part of the Internal Review Committee.

If you incur rental arrears, there are programs that may be available to you.

  • If you are in receipt of Ontario Works, notify your Case Manager immediately. 
  • If you are in receipt of the Ontario Disability Support Program, notify your worker immediately.
  • Contact Low Income People Involvement (LIPI) at 705-472-1337. LIPI has a rental and utility recovery bank program that assists individuals and families with rent and utility arrears.
  • If you do not qualify for any of the above services or programs, contact your Tenant Retention Officer at 705-472-2441 to determine how to set up a repayment plan. 

Rent can be paid using the following methods:

  • Debit at the main office, 200 McIntyre Street East, North Bay
  • Cheque or money order
  • Preauthorized payment
  • Electronic Funds Transfer (call the office at 705-472-2441 to obtain your tenant number and receive further instructions)