Tenant Services

Welcome to the Tenant Services Department

Striving for successful and meaningful tenancies

We hope your experience with us will allow you and/or your family a safe, affordable place to call your own and provide the opportunity for you to develop and strive to reach your goals.

We are proud to say that the staff of the Nipissing District Housing Corporation (NDHC) is a group of conscientious, caring individuals who have dedicated themselves to the assistance of others to the best of their abilities.

Our mission is:

“To provide safe and affordable housing to those who need it the most and to support healthy, secure communities for our tenants.”

With that in mind, our values and guiding principles are:

  1. To be accountable for the timely, efficient fulfillment of our mission.
  2. To serve our clients to the best of our abilities.
  3. To treat all people fairly and equitably.
  4. To continually pursue excellence.
  5. To recognize our employees as a source of strength within the Corporation and for our tenants.

We recognize that the situations our tenants face can be challenging and therefore it is imperative to us that we continuously strive to improve our performance and to gain and maintain the respect of our clients, tenants, colleagues and peers through mutual support and cooperation.

It is our hope that by working together, we can create a sense of community and an environment that is safe, healthy and genuinely enjoyable for everyone!

The Tenant Services Department of the Housing Corporation has a variety of functions over and above the administration of our units.  We also offer:


  • Tenant support

  • Mediation

  • Referrals to other agencies

  • Tenant Engagement

We have a total of 896 units which consists of both Rent Geared to Income (RGI) and Market Rent units.

Rent Geared to Income

“Subsidized” housing, also called Rent-Geared-to-Income (RGI) housing, is housing where the government pays part of your rent as a rent subsidy.

Market Rent

Market Rent is residential rent that is not classified as Subsidized Rent or Affordable Rent under any affordable housing program. Market rents typically go up every year, reflecting the Government of Ontario's Rent Increase Guideline.

Walk through the process of a typical tenancy with Nipissing District Housing Corporation
to get an idea of what is to be expected if you reside in one of our units.

Accept suitable unit offer from Tenant Administrative Worker.

  • Sign offer of accommodation.

  • Complete Household Composition Form and provide all other necessary documentation (Notice of Assessment, Proof of income and assets, tenant insurance to name a few).

    • Tenant insurance is a requirement and must be renewed annually in order to remain eligible for rent geared to income assistance.
    • Keys will not be given until first month's rent is paid in full and lease has been reviewed and signed.  For Market units last month's rent must also be paid.
    • The rent calculation is a complex process and depends on a variety of factors.

File will be passed on to the Tenant Retention Officer responsible for that unit's property. 

  • Rent will be calculated based on documents provided.  The Tenant Retention officer may contact you to verify, clarify or request information.

  • Meet with the Tenant Retention Officer to sign Lease, review Tenant Information Package and other relevant information, and obtain keys once full payment obligations have been met.

After coordinating your move in date, the work of moving begins with the release of your keys!

Complete Move In Inspection Form.
Form is found in your tenant package and is to be returned back to office within 10 business days in order to be valid. This will ensure any maintenance issues already present upon move in are documented,  and issues are addressed to avoid unnecessary charges.

Throughout your tenancy you will be required to fulfill obligations which are described in your lease agreement.  Some of those obligations include the following:

Annual Review: The Tenant Retention Officer will complete a renewal of your lease agreement annually from the date you moved in or a change in primary household members.  Part of the renewal will require documentation such as a completed Household Composition form, Notice of Assessment, Current tenant insurance, any pertinent proof of income and assets etc.  If completed documentation is not returned within the timeframe given in the renewal letter you may become ineligible for RGI.

Annual Inspection: The maintenance department in collaboration with the tenant services department will complete annual inspections of the inside and outside of your unit.  If it is deemed that there are health and safety concerns such as hoarding or fire hazards, you may require more frequent inspections. 


To terminate your tenancy, complete the following move out procedures to avoid unnecessary charges:

1) Complete form N9- Notice to Terminate Tenancy 60 days prior to your move out date.  If you are unable to give 60 days notice, discuss options with the Tenant Retention Officer.

2) The maintenance department will contact you for a pre-move out inspection within five (5) days of receiving your notice to vacate.  This inspection will outline what needs to be rectified by you before vacating, otherwise tenant charges will be applied to your account.

3) Upon move-out, you are responsible to ensure your unit is in the same condition it was when you moved in.  You will be charged for damages over and above normal wear and tear of occupying a home.  The following are some examples of what we will charge for, however this is not an exhaustive list:

  • Damage to drywall, woodwork and/or flooring

  • Dark colored paint applied by the tenant

  • Removal of wallpaper applied by the tenant

  • Replacement of locks if keys are not returned to the office within 48 hours of move-out

  • Garbage left in the unit upon move-out

  • Broken doors and/or windows

  • Missing or broken fixtures

  • Any additional cleaning required