Additional Supports and Services available to participating adults.
The Ontario Works Action Plan is designed to support you every step of the way as you work toward greater stability, independence, and long-term well-being. Whether you're searching for a job, exploring housing options, returning to school, or building new life skills, your Case Manager will be your trusted guide throughout the journey. Together, you’ll develop a personalized Action Plan based on your individual needs, goals, and circumstances. But the support doesn’t stop there—Ontario Works helps you connect to a wide network of community resources and services that are essential for progress and personal growth.
These connections may include:
• Employment services like resume writing, interview preparation, and job matching
• Education and training programs including literacy, language classes, or skills upgrading
• Housing and shelter support to help you find or maintain stable housing
• Mental health and substance use services for counseling, treatment, or wellness support
• Healthcare services, including help accessing medical professionals, dental care, and assistive devices
• Childcare resources to support parents while attending school, training, or employment
• Legal supports such as tenant rights assistance or help with family matters
• Cultural, newcomer, and Indigenous services tailored to diverse needs and backgrounds
• Community organizations offering food programs, clothing, parenting supports, and crisis assistance
Your Action Plan is flexible and evolves as your situation changes. The goal is to ensure you're always connected to the right support at the right time, so you can move forward with confidence.
The Ontario Works Support Centre is located on the first floor of North Bay City Hall at 200 McIntyre Street East, and is open Monday to Friday from 1:00 to 4:00 p.m. Our knowledgeable staff are here to help every step of the way—whether you need assistance filling out forms and applications, gathering documents for your Ontario Works file, connecting to local services, or joining workshops and information sessions. We encourage you to drop in and explore the supports available. For upcoming workshops and events, click the calendar link below.
The System Navigator and Community Liaison (SNCL) plays a key role in supporting individuals receiving Ontario Works (OW). This position is primarily focused on helping current OW recipients access services, navigate program requirements, and stay connected to the supports they need. The SNCL also works from various partner agencies across the District and can assist individuals who are experiencing difficulties with the OW application process and provide guidance to available community supports. To find out when and where the SNCL will be available, click the calendar link below for a full schedule of agency visits and drop-in opportunities.
Ontario Works is here to walk with you -
not just to provide assistance, but to connect you with the community resources that empower you to succeed.
Your Case Manager will help determine what supports you are eligible for and how to apply, ensuring the assistance you receive aligns with your goals.